introducing rapid service responder 2.0
Stop Adding Systems. Start Simplifying Them.
QR code scan. Instant assignment. Complete visibility. Zero logins.
Rapid Service Responder (RSR) brings all your EVS requests into one simple platform. No new apps. No complicated logins. Just the tools your hospital and EVS staff already use.
introducing rapid service responder 2.0
Stop Adding Systems.
Start Simplifying Them.
QR code scan. Instant assignment. Complete visibility. Zero logins.
Rapid Service Responder (RSR) brings all your EVS requests into one simple platform. No new apps. No complicated logins. Just the tools your hospital and EVS staff already use.
It Shouldn’t Take Five Minutes of Filling Out a Cumbersome Form Just to Report an Overflowing Trash Can.
We know you’re tired of adding more technology and workflows. Between EHR software, ticketing systems, and everything else your teams juggle daily, the last thing anyone needs is another platform that adds complexity. Technology should reduce friction, not add to it.
Even if you are already using a service ticketing system, here’s what’s actually happening:
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Nurses are texting EVS about spills, needing linens, empty sanitizer containers, and more.
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Supervisors need to manage most of the workflow.
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Staff avoid reporting issues because the process takes too long.
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Your EVS team is working without real-time visibility into what needs attention across your facilities.
The gap between hard work and the right tools shouldn’t cause technology fatigue, delayed responses, or force clinical staff to take on non-clinical tasks.
a better solution
One Scan.
Instant Assignment.
Complete Visibility.
Rapid Service Responder simplifies the cumbersome ticketing process: scan a QR code, select the issue, and it’s automatically assigned to the right person based on location and availability.
For Hospital Staff
- One scan. No logins, passwords, or app downloads required.
- Real time confirmation and response tracking.
- Faster response times so patients are not waiting for a warm blanket.
For Your EVS Team
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Automatic assignment based on scheduled tasks and location.
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Real-time notifications via text, email, Microsoft Teams, or your existing communication system.
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Track all activity in one dashboard with your other EVS operations.
For Your Leadership
- Save on costs with a yearly flat rate – no per-user annual fees.
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Centralize all request data for meaningful analytics.
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Identify high-volume problem areas before they escalate.
The ReadyList QR code posters provide an easy-to-use tool for our staff to request service and assistance. Having one, mobile-enabled platform to submit and manage requests supports a streamlined workflow and productivity across our 973-bed health system.
Cost Savings
Eliminate Per-User Ticketing Costs.
You Could Save $50,000+ Annually.
Many hospitals rely on enterprise ticketing platforms that charge per user and were not designed for EVS needs. Rapid Service Responder handles simple EVS requests without the complexity or cost of enterprise systems.
What You Save
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Per-user licensing fees for enterprise ticketing systems. That’s about $1,300+ per supervisor annually.
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Time spent on cumbersome login and submission processes.
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Missed revenue from delayed room turnover due to unreported issues.
What You Gain
- Faster response times.
- Complete request tracking and analytics.
- Integration with your existing ReadyList platform or as a standalone solution.
Easier to Use for Everyone, Every Step of the Way
Rapid Service Responder gives both the visitor of your facilities and your team the ability to quickly address issues, from areas in need of cleaning, restocking items, to broken appliances, all through the quick scan of a QR code.
A Streamlined Approach to Requesting Service
After simply scanning a QR code, hospital visitors and staff can choose from a selection of common issues that arise in your restrooms and public spaces, while also allowing for a more detailed description if necessary.
This streamlined approach gives your users the ability to quickly and easily make a service request without the hassle.
Easier Workflows and Faster Response
Times Means Happier Patients.
Every unanswered request is a patient waiting for something. From submission to resolution, every request is tracked,
assigned, and visible, so your team can respond before it becomes a problem.
For Your Hospital Staff
Scan the appropriate QR code.
The location is already tagged to the QR code, so the user does not need to fill in that information. That makes it easier for anyone in the hospital – patients, visitors, and staff – to make a service request in less than a minute.
Make the service request.
Users can quickly submit requests using a simple interface pre-filled with the appropriate options for their needs.
For Your EVS Team
Get notified of the assignment on their mobile device.
The nearest available EVS team members get notified of their assignment on the devices they are already using, so they never miss a service request.
Update the status of the request.
EVS team members can update their progress so supervisors and staff always know the status of service requests. All of this data contributes to accurate, up-to-date reports.
For Your EVS Manager
Can easily oversee requests and assignments on desktop and mobile.
EVS managers get a full view of all service requests and assignments across their system.
Find More Cost-Savings with Accurate Reports
Tracking requests from submission to completion gives you the data you need to optimize staffing,
identify recurring problems, and prevent issues before they escalate.
Have reports delivered to your inbox whenever you want them.
Do you need an activity report delivered daily? Prefer to have a full data export sent to you monthly? RSR 2.0 sends you the information you need when you want it.
learn more about readylist
Your hospital deserves more than off-the-shelf solutions.
At ReadyList, we partner directly with your team to create EVS systems tailored to your unique facility and workflows.
We'll dive into your specific challenges and goals. From floor care protocols to room turnover processes, we build solutions that work the way your team works—because the best EVS management systems are the ones designed with your hospital in mind.